Cancellation policy

Some nimbeau products are offered as a subscription or pre-order. Here's how to change or cancel them — it's easy, and you're always in control.

Subscriptions

Your refill plan delivers a fresh replacement filter every 3 months, with free shipping and a reminder email 3 days before each renewal. Your payment details are stored securely, and you're only charged when a delivery is due.

Pause, skip, or cancel anytime — no minimum term, no fees, no questions asked. Manage it yourself from your account (your order confirmation emails link straight to it), or email support@nimbeau.co.nz and we'll happily sort it for you, usually within one business day.

Cancelling stops all future charges immediately. Anything already on its way will still arrive.

Pre-Orders

A pre-order reserves a product that's on its way to our Auckland warehouse. You can cancel anytime before it ships for a full refund — just email us. Once it's shipped, our 100-day returns apply.

100-Day Guarantee

Every nimbeau shower head is covered by our 100-day returns. If you're not feeling the difference, return it for a full refund of the product price. See our returns policy for details.