We're here to help
Got a question about your shower filter, an order, or anything else? Check out our FAQs below — you might find your answer straight away. If not, drop us a message and we'll be happy to help.
FAQ
Will it fit any shower?
Will it fit any shower?
Our shower head fits handheld hose showers. Simply unscrew and attach for easy installation. For fixed wall showers you will need an adapter and hose.
Will this affect my water pressure?
Will this affect my water pressure?
Our filter is designed to maintain strong water flow. However, if your home already has low water pressure, the filtration may reduce it further. We recommend checking your pressure before purchasing to ensure the best shower experience.
Will it soften my water?
Will it soften my water?
Our filters remove chlorine, heavy metals (iron, copper, lead), and contaminants that damage skin and hair. While we can't address water hardness (caused by calcium and magnesium), we significantly improve water quality to reduce irritation and dryness. Softening usually requires an expensive whole-house system.
How do I know if my water contains chlorine or heavy metals?
How do I know if my water contains chlorine or heavy metals?
You might notice skin and hair dryness after showering or a chlorine smell. For precise levels, review your local water quality report or use an at-home testing kit.
Is tap water in New Zealand and Australia really harming my skin?
Is tap water in New Zealand and Australia really harming my skin?
Tap water commonly contains chlorine for disinfection and traces of heavy metals, which can strip natural oils, causing dryness, irritation, and dullness. For more details, take a look at your local council or water provider's quality report.
Can chlorine cause breakouts?
Can chlorine cause breakouts?
Chlorine can strip your skin’s natural oils, leading to dryness and irritation that may contribute to breakouts, especially for sensitive or acne-prone skin.
Does chlorine make skin conditions like eczema worse?
Does chlorine make skin conditions like eczema worse?
Chlorine may aggravate eczema by drying out the skin and disrupting its protective barrier, potentially leading to increased irritation and flare-ups, especially for sensitive skin.
Can heavy metals damage my skin?
Can heavy metals damage my skin?
Heavy metals like lead and copper can contribute to dryness, irritation, and redness by stripping natural oils and disrupting the skin's barrier. Prolonged exposure may lead to ongoing concerns like inflammation, though absorption through skin is limited.