Refund policy
We offer 100-day returns with full product cost refunds for our filtered shower heads and replacement filters.
Eligibility
- Initiate return within 100 days of delivery, and post within 7 days.
- Requires original packaging and proof of purchase.
- Replacement filters must be unused (unless faulty).
How to Return
- Email support@nimbeau.com with your order number, order email (if different), and item photo/s.
- Ship the item/s back to us. We'll confirm receipt and inspect promptly.
- Refunds are processed within 5-7 days of receipt to your original payment method.
Costs
- You won't be charged any additional costs to return.
- You are responsible for the cost of returning the goods back to us. Use a tracked service where possible.
- We are unable to refund your original shipping costs.
Damages/Faulty Items: Email support@nimbeau.com immediately for defective or incorrect items. We’ll provide a replacement or refund.
Consumer Rights: In NZ and AU, you’re protected under the Consumer Guarantees Act and Australian Consumer Law for faulty products.
Questions? Email support@nimbeau.com.